Terms of service
🇬🇧 EN – Terms and Conditions of Sale and Use
Last updated: September 30, 2026
This website is operated by Athomic Wellness – Julien Schaeffer, a sole proprietorship established in Vernier, Switzerland.
Throughout the website, the terms “we”, “us” and “our” refer to Athomic Wellness.
Athomic Wellness provides this website together with the information, tools, products and services available through it, subject to acceptance of these Terms and Conditions of Sale and Use.
By visiting our website or placing an order, you agree to these Terms as well as the related policies:
👉 Privacy Policy
👉 Shipping Policy
👉 Returns & Refunds Policy
1. Use of the Website
By using this website, you confirm that you have reached the legal age required to make purchases in your country or jurisdiction of residence.
You agree not to use the website, our products or our services for any unlawful, fraudulent or unauthorized purpose or in violation of applicable laws and regulations.
Misuse of the website may result in suspension or termination of access to our services.
2. Products and Services
Products offered through our store are available according to the markets we serve and may be made to order after a purchase is placed.
Photographs, illustrations and visual representations are provided for reference purposes. Minor differences in colour or finish may occur depending on screens, printing techniques, materials or manufacturing processes.
We make reasonable efforts to ensure that product descriptions, specifications, prices and availability are presented accurately.
Athomic Wellness may modify its catalogue, prices, offers or availability at any time without retroactively affecting orders already confirmed.
Coaching, personal training and sports-related services may be subject to additional terms communicated at the time of booking or through an individual agreement.
3. Orders
When placing an order, you agree to provide accurate, complete and up-to-date information, including your identity, contact details, delivery address and payment information.
An order is considered confirmed once payment has been accepted and an order confirmation has been provided to the customer.
Athomic Wellness reserves the right to refuse or cancel an order, including in cases of suspected fraud, obvious error, inability to manufacture or deliver the product, or payment-related issues.
Where Athomic Wellness cancels an order that has already been paid for, the relevant amount will be refunded in accordance with the payment method used and applicable requirements.
4. Prices and Payments
Applicable prices are those displayed on the store at the time the order is placed, in the currency made available to the customer.
Any applicable shipping costs, taxes, customs duties or other charges are displayed or determined in accordance with the information provided during checkout and the rules applicable in the destination country.
Payments are processed using the secure payment methods offered through our store, including payment providers integrated with Shopify.
Athomic Wellness does not directly store complete payment card information.
5. Production and Shipping
Many of our products are made to order, specifically after an order has been confirmed.
Production and delivery times may vary depending on:
- the product ordered;
- manufacturing location;
- destination country;
- carrier;
- periods of high demand;
- customs procedures where applicable.
Applicable shipping information and estimated delivery times are described in our:
Where tracking is available, the relevant tracking information will be provided after shipment.
Any estimated delivery time remains indicative unless mandatory applicable law provides otherwise.
6. Returns and Refunds
Return conditions vary depending on the delivery country.
Depending on the relevant market, Athomic Wellness may accept returns of defective and non-defective products within different return periods.
Applicable rules concerning, among other things:
- return periods;
- accepted product condition;
- change-of-mind returns;
- defective, damaged or incorrect products;
- return shipping costs;
- return methods;
- refunds;
- restocking fees;
- exchanges;
are detailed in our:
Direct return shipping costs are generally the responsibility of the customer, except where the product is defective, damaged or incorrect, or where mandatory applicable law provides otherwise.
We do not offer an automatic standard exchange service.
Products should not be returned before receiving our instructions where return instructions are required.
These Terms do not limit any mandatory statutory consumer rights available in the customer's country.
7. Defective, Damaged or Incorrect Products
If a product is received defective, damaged, misprinted or different from the product ordered, the customer should contact us as soon as possible in accordance with our Returns & Refunds Policy.
To process a claim, we may request:
- the order number;
- a description of the issue;
- photographs or videos showing the problem.
Depending on the circumstances and applicable requirements, an appropriate remedy may include a replacement or refund.
8. Intellectual Property
Unless otherwise stated, content available on the website, including texts, logos, graphic elements, photographs, designs, visual materials and the Athomic Wellness brand identity, is protected by applicable intellectual property laws.
No reproduction, adaptation, distribution or commercial use of such content is permitted without prior authorization where such authorization is legally required.
9. Website Availability and Operation
We make reasonable efforts to maintain a reliable website but cannot guarantee permanent or uninterrupted availability.
The website may occasionally be unavailable due to:
- maintenance;
- updates;
- technical incidents;
- issues affecting third-party service providers.
We also aim to correct any obvious errors in published information as soon as reasonably possible.
10. Third-Party Services and Content
Some services, features or links available through our store may depend on third-party providers, including payment providers, carriers, technology platforms or social media services.
When accessing a third-party service, that provider’s own terms and policies may also apply.
Athomic Wellness does not necessarily control the content or operation of external websites linked from our website.
11. Data Protection
The processing of personal information in connection with the use of our website and services is described in our:
We undertake to process personal data in accordance with applicable data protection requirements.
12. Applicable Law and Consumer Rights
Athomic Wellness is established in Switzerland.
These Terms are governed by Swiss law, subject to any mandatory consumer protection provisions that may apply in the customer's country of residence.
Nothing in these Terms is intended to exclude or limit any right that a consumer cannot legally waive.
13. Changes to These Terms
Athomic Wellness may update these Terms, including to reflect:
- changes to our services;
- changes in applicable laws or regulations;
- changes to our sales or delivery processes;
- changes to our commercial policies.
The version applicable to an order is generally the version in effect when the order is placed, subject to mandatory legal requirements.
The date of the latest update appears at the top of this document.
14. Contact
For questions relating to an order, return or refund:
📩 info@athomic-wellness-store.com
For other enquiries regarding Athomic Wellness:
Athomic Wellness – Julien Schaeffer
Chemin de-Sales 11C
1214 Vernier
Switzerland
📩 ju@athomic-wellness.com
📞 +41 78 859 85 60
