Privacy policy
1. Data Controller
Athomic Wellness – Julien Schaeffer
Sole proprietorship
Chemin de-Sales 11C
1214 Vernier
Switzerland
📞 +41 78 859 85 60
📩 info@athomic-wellness-store.com
Athomic Wellness generally acts as the controller of personal information relating to its own customers and website visitors.
Where external providers process personal information, their role may vary depending on the relevant service and applicable contractual arrangements.
2. Personal Information We May Collect
Depending on how you use our website and services, we may process information including:
- first and last name;
- postal address;
- email address;
- telephone number;
- shipping and billing addresses;
- order and purchase information;
- information required to process payments;
- communications with customer support;
- technical information such as IP address, browser, device type and connection data;
- information about website usage and browsing activity;
- marketing preferences where provided.
Complete payment card details are generally processed directly by the relevant payment providers and are not directly stored by Athomic Wellness.
3. How We Use Personal Information
Personal information may be used to:
- process and manage orders;
- process payments;
- arrange production and delivery;
- manage returns, refunds and support requests;
- provide coaching and other booked services;
- communicate with customers;
- manage customer accounts where available;
- maintain security and prevent fraud;
- comply with legal, accounting and administrative obligations;
- improve the website and our services;
- measure website use and communication performance;
- send marketing communications where permitted and, where required, with your consent.
4. Legal Bases for Processing
Depending on the circumstances and applicable law, we may process personal information based on:
- performance of a contract or steps taken at your request before entering into a contract;
- compliance with legal obligations;
- consent;
- legitimate interests, such as maintaining website security, preventing fraud or improving services, where such interests may lawfully be relied upon.
Where processing is based on consent, you may withdraw that consent in accordance with applicable law.
5. Shopify and Store Operation
Our online store is operated using Shopify.
Shopify processes certain information necessary to operate and host the store, process orders and provide its services.
Depending on the Shopify features enabled, Shopify may act as a processor on behalf of Athomic Wellness for certain activities and, in some situations, as a separate controller for certain processing activities. Shopify Help Center
Further information is available in Shopify’s own privacy documentation and terms.
6. Service Providers and Data Recipients
Where necessary for our business operations, personal information may be disclosed to providers such as:
- e-commerce and hosting providers;
- payment processors;
- print-on-demand production providers;
- carriers and logistics providers;
- technical service providers;
- website analytics services actually used by the store;
- communication or marketing tools actually enabled.
These providers receive information only to the extent necessary for their respective services, subject to their own legal and contractual obligations.
The providers and features actually used may change over time.
7. Cookies and Similar Technologies
The website may use cookies and similar technologies required for its operation and, depending on the settings enabled, technologies used to:
- remember preferences;
- measure website traffic;
- analyse website usage;
- improve user experience;
- measure or personalise certain advertising activities.
Where required by applicable law, non-essential technologies are used only after the relevant consent has been obtained.
Shopify provides merchants with privacy controls including privacy-policy settings, cookie banners and certain data-sharing controls. Shopify Help Center
8. International Data Transfers
Some service providers used by Athomic Wellness may process or store data outside Switzerland or outside the customer’s country of residence.
Where required by applicable law, such transfers must be protected using appropriate legal safeguards.
Shopify states that customer personal data from the EEA, United Kingdom and Switzerland is initially processed by Shopify International Limited in Ireland, with affiliated companies and subprocessors potentially involved under its Data Processing Addendum. Shopify Help Center
9. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected and for any applicable legal obligations.
Retention periods may vary according to the type of information, including:
- order and accounting records;
- information required to handle disputes or customer requests;
- marketing information;
- technical or security records.
When information is no longer required and no legal obligation requires continued retention, it may be deleted, anonymised or otherwise made inaccessible as appropriate.
10. Your Rights
Depending on applicable law and your circumstances, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- request restriction of certain processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request data portability where applicable;
- lodge a complaint with the relevant data protection authority.
Shopify also provides merchants with tools for handling certain customer access and deletion requests. Shopify Help Center
To exercise your rights with Athomic Wellness:
📩 info@athomic-wellness-store.com
We may need to verify your identity before responding to certain requests.
11. Marketing Communications
Where you subscribe to a newsletter or agree to receive marketing communications, we may use your contact details to send information about Athomic Wellness, its products or services.
You can unsubscribe at any time using the unsubscribe mechanism provided in the relevant communication or by contacting us.
12. Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, alteration or improper disclosure.
However, no online system or data transmission method can guarantee absolute security.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes including:
- developments in our services;
- new website features;
- changes to service providers;
- legal or regulatory changes.
The latest update date appears at the top of this page.
14. Contact
For questions regarding this Privacy Policy or the processing of your personal information:
Athomic Wellness – Julien Schaeffer
Chemin de-Sales 11C
1214 Vernier
Switzerland
📩 info@athomic-wellness-store.com
📞 +41 78 859 85 60
