Shipping policy
🇬🇧 EN – Shipping Policy
Last updated: September 30, 2026
Athomic Wellness provides coaching services as well as physical products sold through its online store.
This policy applies only to the shipping of physical products.
1. Services
No physical product is shipped in connection with coaching or personal training services.
Any documents, programmes, confirmations or information required for the service are provided electronically.
2. Physical products
Most of our products are made to order after an order has been confirmed.
Depending on the product and manufacturing location, the item is produced, prepared and then handed over to the carrier.
Where tracking is available, a shipping confirmation email containing tracking information will be sent to the customer.
3. Processing and delivery times
Processing and delivery times may vary depending on:
- the product ordered;
- manufacturing location;
- destination country;
- carrier;
- periods of high demand;
- customs procedures where applicable.
The overall estimated production and delivery time is generally 4 to 12 business days, depending on the product and destination.
These times are estimates. Where a specific delivery estimate is displayed during checkout, that information applies to the relevant order.
4. Shipping destinations
Athomic Wellness ships only to the countries and regions available during checkout.
Shipping availability may vary depending on the product and destination.
5. Shipping costs
Applicable shipping costs are displayed before the order is confirmed.
Where free shipping is offered for the relevant destination, no standard shipping charge will be applied.
6. Customs duties, taxes and import charges
For certain international destinations, customs duties, import taxes or other charges may be imposed by local authorities.
Where these amounts are not collected during checkout, they may remain the responsibility of the recipient in accordance with applicable regulations.
Athomic Wellness may not always be able to determine these charges in advance.
7. Shipping address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has entered production or has been shipped, it may no longer be possible to change the delivery address.
Additional costs may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
8. Delays and delivery issues
Delivery times may occasionally be affected by carriers, customs procedures, weather conditions or other circumstances beyond Athomic Wellness’s control.
If your parcel appears unusually delayed, lost or tracking indicates a problem, please contact us at:
📩 info@athomic-wellness-store.com
Please include your order number so that we can investigate the situation.
9. Returns and refunds
Return and refund conditions are described separately in our:
10. Contact
For questions regarding shipping or delivery:
📩 info@athomic-wellness-store.com
Athomic Wellness – Julien Schaeffer
Chemin de-Sales 11C
1214 Vernier
Switzerland
